Knowledge Base: Home

Onboarding and client lifecycle 8

• How long will it take to enable the test environment?
• How long will it take to get production access for my subscribed services?
• Does Data Zoo offer a trial for the use of its products?
• When is Help Desk available and how do I raise a ticket?
• Can Data Zoo Help with my company's onboarding process?

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How it works 1

• What is Batch Service and how does it work?

Navigating IDU 0

Logging in and Passwords 4

• Password Distribution
• I forgot my password. How can I reset it?
• Why can't I login even though I just had the password reset?
• My account is locked. What should I do?

Identity verification results 3

• DZ IDU Verification Summary (Results breakdown)
• Which fields should I check in the PDF/Search result?
• Why can't I view PDF reports older than 24 Hours?

Reporting Reference 2

• What is a Reporting Reference?
• What is a Client Reference and How do I use one?

Errors 1

• Frozen process after submitting a request, what to do?

Basic Info 4

• What technical skills are required to successfully integrate the API?
• How is the data returned to me, as the user, from the API?
• What technical skills are required to successfully integrate the API?
• Load/rate limits of our KYC APIs

API Documentation 7

• List of Official API Documentation
• What are the limitations for an API authentication token?
• How can I be advised about any outages?
• What is the difference between "Australia Visa Entitlement" and "Government Identity Document - Visa"?
• What should be validated before testing?

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Common Errors 4

• Why can I see Chinese characters returned in the API response?
• I am getting unexpected results from a request. What to do?
• Why are my API calls returning me with 'Invalid Token' error?
• HTTP Status Code Breakdown

Reporting/Client Reference 2

• How do I use a unique Client Reference with my requests?
• What is a Reporting Reference

General Info 9

• What do different parameters in API response mean?
• How do I identify a failed search result?
• What is 1+1 and 2+2 verification?
• Should I input the optional fields as well? Will this increase match rates?
• How can I check the mandatory fields of any service?

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Status Codes 4

• What do the different 'Status' results mean?
• What are the different 'ID Number Types' for National ID Searches?
• What is the meaning of the 'searchStatus' field?
• What will be 'searchStatus' in case of a composite query?

Data Sources 3

• What do Commercial, Government and Mixed data sources mean?
• What languages are accepted for PEPs & Sanction screening?
• Can I access OCR in the test environment?

Safe Harbour 2

• Safe Harbour always returns 'false'. What is the cause?
• What is Safe Harbour and Safe Harbour Scoring?

Name Matching 1

• How does Name-Match Scoring work?

Address Matching 5

• What matching rule should I expect from each New Zealand Data Source?
• Address Elements - What they mean and How to match them.
• NZ Credit Bureau: How does its address matching work?
• NZ Residential & Companies Office - Address Matching Rules
• New Zealand Address matching

Batch Processing 1

• Batch Template Guide

Common Issues 3

• Australian Passport - Possible reasons for non-verification
• Australian Driver Licence - Possible reasons for non-verification
• Why am I receiving a non-verification on Chinese documents?

Watchlist AML 5

• What is Data Zoo's 'Watchlist AML' service?
• How to use Watchlist AML?
• What do different Watchlist categories mean?
• How often is the sanctions list updated?
• Watchlist AML is returning 'No Match' even after getting a positive hit

Cross Border Verification 1

• What is Cross Border Verification?

IDUX Flow quick-guide 11

• Introduction to IDUX Flow
• Identity verification on IDUX Flow
• How IDUX differs from IDU?
• Overall Status of Verification
• Changing the Status of a Verification

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Data Privacy and Compliance 7

• I am concerned about sharing my customers' data
• What information security certification has Data Zoo acquired?
• Are Data Zoo's databases approved by the regulators?
• Is Data Zoo GDPR compliant?
• How does Data Zoo select its data sources?

See all 7 articles