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Knowledge Base: Home
Knowledge base
IDU Web Portal
Navigating IDU
0
Logging in and Passwords
4
Why can't I login even though I just had the password reset?
My account is locked. What to do?
How can I reset the password myself?
Password Distribution
The Results Page
3
Why Can't I View Reports Older than 24 Hours?
Results Page Breakdown
Which fields to check in PDF/Search result
Reporting Reference
2
What is a Reporting Reference?
What is a Client Reference and How do I use one?
Errors
1
Form not proceeding/Frozen process
IDU API
Basic Info
3
What technical skills are required to successfully integrate the API?
How is the data returned to me, as the user, from the API?
What technical skills are required to successfully integrate the API?
API Documentation
7
List of Offical API Documentation
API Authentication Token limit
Outage Notification
Australia Visa Entitlement vs. Government Identity Document - Visa
OCR Document Scanning
See all 7 articles
Common Errors
4
I cannot see Chinese characters returned in the API response?
I am getting unexpected results from a request. Who do I contact for support?
My API calls are returning me with 'Invalid Token' error?
Error Code Breakdown
Reporting/Client Reference
2
How do I use a unique Client Reference with my requests?
What is a Reporting Reference
Rules
General Info
7
What do different parameters in API response mean?
What is a failed search result?
What is 1+1 and 2+2 verification?
Should I input the optional fields as well? Will this increase match rates?
How can I check the mandatory fields of any service?
See all 7 articles
Status Codes
5
What are the different 'Search Types' for National ID Searches?
What do the different 'Status' results mean?
What are the different 'ID Number Types' for National ID Searches?
What is the meaning of the 'searchStatus' field?
What will be 'searchStatus' in case of a composite query?
Data Sources
5
With AU Residential searches, what are the Name-Match-Score and Address-Match-Score?
What do Commercial, Government and Mixed data sources mean?
What languages are accepted for PEPs & Sanction screening?
Can I access OCR in the test environment?
Is there a REGEX for AU Passport Number?
Safe Harbour
2
Safe Harbour always returns 'false'. What to do?
What is Safe Harbour and Safe Harbour Scoring?
Name Matching
2
How does Name-Match Scoring work?
Name-Match Scoring Threshold
Address Matching
5
match codes draft
What matching rule should I expect from each New Zealand Data Source?
Address Elements - What they mean and How to match them.
NZ Credit Bureau: How does its address matching work?
NZ Residential & Companies Office - Address Matching Rules
Batch Processing
1
Batch Template Guide
Common Issues
6
Australian Passport - Possible reasons for non-verification
Australian Driver Licence - Possible reasons for non-verification
Why am I receiving a non-verification on Chinese documents?
The date of birth for Chinese documents is not passing through validation
Why NSW Driver License fails verification even if the data is correct?
See all 6 articles
Watchlist AML
7
What is Data Zoo's 'Watchlist AML' service?
What do different Watchlist categories mean?
How to use Watchlist AML?
Can Watchlist be configured?
How often is the sanctions list updated?
See all 7 articles
Cross Border Verification
1
What is Cross Border Verifications?
General Info
Data Privacy and Compliance
6
I am concerned about sharing my customers' data
What information security certification has Data Zoo acquired?
Are Data Zoo's databases approved by the regulators?
Is Data Zoo GDPR compliant?
How does Data Zoo select its data sources?
See all 6 articles
Account Modifications
2
How can I add additional countries/data sources to my current package?
Can I switch my access from Web Portal to API?
Release Notes
IDU
1
Australian DVS Drivers Licence Card Number Change - FAQs
IDUX
IDUX Basics
3
Introduction To IDUX
How IDUX differs from IDU?
How IDUX Works?