If you are getting unexpected results from a request and would like the support team to investigate, please create a new ticket in our Support Portal - https://datazoo.freshdesk.com/support/tickets/new. 

If you are unable to raise a support ticket, please send an email to Support@DataZoo.com. Please ensuring you include the following information regarding your request:

  • The submission and completion times of the request.
  • The data source selected and the search criteria input.
  • A copy of the request input and output JSON (if possible). And,
  • The request’s Reporting Reference. The Reporting Reference can be obtained through either the IDU interface OR the output XML/JSON you’ve received:



IDU




API


{
    "countryCode": "New Zealand",
    "clientReference": "Weekly Monitoring",
    "reportingReference": "DZ-fda566e8-f365-4524-a5f7-f7e5114359bc",
    "matchStatus": "Full Match 1+1 Verification",
    "searchErrorMessage": "",
    "safeHarbour": false,
    "searchStatus": "Successful",
    "serviceResponses": {
        "New Zealand DIA Birth": {
            "status": 0,
            "sourceStatus": "Successful",
            "errorMessage": "",
            "identityVerified": true,
            "safeHarbourScore": "M2",
            "nameMatchScore": "1.000",
            "addressMatchScore": "N/A",
            "verifications": {
                "dateOfBirth": true,
                "firstName": true,
                "lastName": true,
                "middleName": true
            },
            "returnedData": {}
        }
    }
}

See Line 3