Knowledge Base: General Info

Onboarding and client lifecycle

How long will it take to enable the test environment?
Once the necessary documents are signed and submitted, in most cases the access to the test environment is given within 1 business day. If you haven't ...
Wed, 1 May, 2024 at 3:32 PM
How long will it take to get production access for my subscribed services?
The production access to an account is given within 1 business day provided no third-party approval is needed. If, however, a third-party approval is requir...
Wed, 1 May, 2024 at 5:29 PM
Does Data Zoo offer a trial for the use of its products?
We provide a Proof of Concept (POC) service and access to test environment for our potential clients to experience our solution.  If you are in need to h...
Wed, 1 May, 2024 at 4:15 PM
When is Help Desk available and how do I raise a ticket?
Data Zoo Help Desk is available 24/6 and we endeavor to answer your request as soon as possible. System issues are monitored 24/7. Should any outages occur...
Wed, 1 May, 2024 at 5:26 PM
Can Data Zoo Help with my company's onboarding process?
Yes, Data Zoo is always available to assist its clients. One of the sales representatives will walk you through the whole onboarding process. The technica...
Wed, 1 May, 2024 at 3:36 PM
Can I have access to Data Zoo's coverage country list?
Explore Data Zoo's coverage list below:   Argentina Kenya Australia Malaysia Austria Mexico Bangladesh Morocco Belgium Netherlands Brazil N...
Wed, 24 Apr, 2024 at 4:17 PM
How can I add additional countries/data sources to my current package?
To add additional data sources to your account, please contact either the sales representative who facilitated your onboarding or simply create a ticket at ...
Wed, 1 May, 2024 at 5:31 PM
Can I switch my access from Web Portal to API?
Yes, you can switch between the two solutions at any time as per your business requirements. To do so, please contact either the sales representative who fa...
Wed, 24 Apr, 2024 at 7:53 PM