Data Zoo Help Desk is available 24/6 and we endeavor to answer your request as soon as possible.
System issues are monitored 24/7. Should any outages occur, you will be notified.
For any issues, support tickets can be raised and tracked at any time directly via our Support Portal.
How to raise a ticket:
Creating a ticket in our Support panel is simple.
Go to Submit a ticket.
Fill out the information required *
Click on Submit
After you have generated a support ticket and the associated status has been assigned, we will:
Initiate the process of responding to your request and assign a support officer in accordance with the response times.
Provide tracking of ticket status via email, in accordance with the response times. Subsequently, we will continue communication with you as suitable pursuant according to the agreed requirements.
For issues having a critical impact on Data Zoo or clients in terms of cost or service offerings, we shall use our commercially reasonable efforts working with your personnel to resolve the Service issue.